1. Q: Where is your company?
A: Our factory in Yiwu City, Zhejiang Province in Eastern China.
2. Q: Looking to start my own cosmetics brand, please could you advise the best way to go?
A: Please check this Private label cosmetics service.
3. Q: What is your MOQ?
A: Each item MOQ 12000 PCS, and each color MOQ 2000-3000 PCS
4. Q: Can we get the sample to check before place large quantity?
A: Yes, make samples around 7-14days after received sample cost, and it’ll refund to you after the order be confirmed.
5. Q: How to order?
A: Please send us a requirement via Email, Skype, Wechat and Whatsapp. Once order confirmed, and the proforma invoice will be offered for pay the deposit.
6. Q: How long will it take for my order to be delivered?
A: Mass production time around 35-60days after confirm samples, also it depends on the quantity.
7. Q: What are your payment terms?
A: 1. T/T.30% deposit + 70% before shipment.
2. L/C at sight
8. Q: Can you print my design, brand/ logo on the goods?
A: Yes, OEM/ODM is no problem for us
9. Q: Can I customize formulation, smells, and colors for eyeshadow palette?
A: Yes, if you could offer us a sample that will be best. If not, we’ll help you to solve that.
10. Q: Do you test your products on animals?
A: Our goods are 100% cruelty-free, none of which are tested on animals, only staff.
11. Q: What do I do if any item is broken?
A: If a product is damaged upon receipt, we can refund you for that item/s if you contact the helpdesk. Please note you may be asked to provide pictures.
12. Q: What are the best ways to ship my stuff
A: 1. If small quantity, our advice via air such as UPS, FedEx, DHL etc.
2. If larger quantity, our advice ship to you by sea.
13. Q: Order or samples not received?
A: We will provide you a tracking No. and you’ll be able to track your order at every stage using that but if you find any problem please contact us here.
14. Q: Do the products comply with cosmetics regulation, such as FDA and EU regulation?
A: Yes, and most of our ingredients are imported from world-famous suppliers like Sun Chemical, Kingfisher, Kahl, Croda, Merch, Engelhard, etc. after you place the order, we will offer these regulation documents to you
15. Q: How long can I get feedback after we send the inquiry?
A: We will respond as soon as possible generally within 24 hours.
BEST SERVICE & FRIENDLY ADVICE.
If you need any extra information on any of our beauty products then contact us via email or Whatsapp etc. we will get back to you as soon as possible.