1. If, for any reason, you decide to cancel an order after we have dispatched the Products, you must return them to us. You will be responsible for the return postage costs. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our returns procedure. Please note that we are permitted by law to reduce your refund to reflect any reduction in value of the Products, if this has been caused by your handling them in a way that would not be permitted in a shop.
2. After you cancel your order and return the Products, any sum collected by us from your payment card will be refunded in full, excluding the costs of delivery. We will notify you of your refund via e-mail within a reasonable period of time. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless you specifically request otherwise. Refunds for Products purchased only be given to a payment card in the name of the person who placed the order.
3. We will process the refund due to you as soon as we can and, in any case, not later than:
(a) 14 days after the day we receive back from you the Products; or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the Products to us; or
(c) if we have not sent the Products to you, 14 days after the day on which we are informed about your decision to cancel the contract with us.
4.If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should notify us by email or write to us in accordance with the returns procedure described. If you have any questions regarding replacements or returns, please contact us.